Taming Your Tasks with…

Lists Last time, we started talking about using lists to help tame Entrepreneurial ADD (or its equivalent). I talked about how lists can start to bring order into the blizzard of tasks that we seem to have every day. I pointed out a couple of different ways to keep track of your tasks on the lists and to keep track of the lists themselves. (In a nutshell: use a paper version or a digital version.) And I shared how I use Evernote to keep track of my lists. Today, I want to share a bit more about how I use … Continue reading

Is Stress Really That Bad?

If you have followed me for any time, you may have already heard me share that “Stress Makes You Stupid”. (I originally heard that from Silvia Hartmann.) And, it’s true.   However, Silvia recently pointed out that stress has some other nasty implications (I mean besides the usual suspects.) For instance, are you a better person when you are not stressed? Most of us are. Relaxed, not stressed (possible/probable) behaviors: Calm Understanding Patient Loving Considerate Joyful Creative Happy Playful Clear-thinking Thoughtful Productive Energetic   And, the other side of the coin is our behavior when we are stressed.   Stressed … Continue reading

Stress Relief – Are You Already Doing These?

In a recent post, I talked about stress and gave you one thing you can do right away to help manage your stress (hint: breathe.) And, I promised that I would share some more things you can do right away to help with stress. Remember, though, that there are two kinds of stress — good stress (eustress) and bad stress (distress). In our discussions we will talking about ways to reduce the bad stress, and not worry too much about the good stress. There are also a few things that are mixed. For instance, exercise is one of those things … Continue reading

What to Do When the Customer Is Wrong

Is the customer always right? You have probably heard (or seen) the phrase “the customer is always right.” If you’re looking at it from a customer viewpoint you probably strongly agree with that. If you’re looking at it from the business side of it you probably disagree. How do we reconcile this? Let me propose a new phrase. “The customer may not always be right, but he is still always the customer.” You see, when it gets down to customer service and customer satisfaction, whether the customer’s right or wrong has very little bearing on their satisfaction with your product … Continue reading

Which is Better – Marketing or Sales?

There is a difference between marketing and sales. It is important to understand the difference if you want to stay in business and make money. I know some people who spend all their time and budget on marketing. They go out of business. I know some people who spend all their time on sales (prospecting, sales conversations, sales pitches.) They also go out of business. If you want to increase your revenue, don’t confuse the sales process with the marketing process… and vice-versa. This applies to every kind of business — retail, service, B2B (business-to-business), wholesale, food service. It is … Continue reading